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FAQ

What if I have some specific circumstances that aren’t covered by the questionnaire?

We have tried to accommodate a wide variety of uses, but no model can account for all the possible permutations of a restaurant. We can still include them in your model. We charge an hourly rate of $125 billed in 15-minute increments for custom work. Send us an email detailing your needs and we will provide you with an estimate of the time and expense involved. Depending upon the size of the project we may require a nonrefundable deposit to be paid.

Can I use this website for a restaurant not in the United States?

We are based in the USA and our experience is with restaurants in the USA. We are not able to account for local or national laws, regulations, taxes, and market conditions in other jurisdictions. We can make custom adaptations of the model for your local conditions. We charge an hourly rate of US$125 billed in 15-minute increments for custom work. Send us an email detailing your needs and we will provide you with an estimate of the time and expense involved. Depending upon the size of the project we may require a nonrefundable deposit to be paid.

What if I don’t know how to answer a question?

Do some research and make your best guess. You are preparing a model that is meant to approximate reality but there are far too many variables to be certain or to guarantee results. Check the help tips by the question and the FAQ. If you’re still stuck reach out to us for help and we will do our best to assist you.

After you purchase the full report we will review your results and provide you with recommendations for what to change to improve your results. Every purchase comes with two free rounds of revisions so you can be confident that we are here to help you arrive at a financial model that makes sense, is profitable, and will be a useful tool to guide you as you build your business.

When will I get my financial model report?

Our current response time is 2-3 business days for custom reports. While we automate as much as possible we believe there is no substitute for an actual human expert reviewing your plan and providing custom feedback for you to improve the financial model you’ve created. If it has been longer than that please check your spam folder and be sure to add results@restaurantlauncher.com to your address book. Email questions@resturantlauncher.com for all inquiries.

Why is there a slight difference between the numbers in the preview calculated on the website and the financial model report?

Your financial model report report is calculated in a spreadsheet and results aren’t rounded until the end. The website calculations round during every calculation which creates the variance. The difference is less than one-hundredth of one percent (.01%) in most cases.

How can I delete a saved file?

Email us with the name of the restaurant and the date and time of the save file you would like to have deleted. Please allow 48 hours for us to complete your request.